Forgiveness creates forward motion

Forgiveness is a choice.

A narrative, a posture that each of us can choose. It isn’t one single act but a way to live.

We tell ourselves that we are human and that we all make mistakes to make ourselves feel better. But really, it doesn’t last. Because we continue to climb and the mistakes continue to stack up.

This is our fear, that we will never be good enough for love or forgiveness. That we have fallen too far out of reach. We don’t deserve connection.

This fear is deeply rooted in ourselves and it is reflected in our culture. Creating a vicious cycle of shame.

The antidote is forgiveness. And after we forgive ourselves, we can extend this gift to the world, creating forward motion. Bringing us all closer together.

Writer’s block

There is no such thing as writer’s block.

Isaac Asimov wrote over 400 books in his lifetime. Not all of them were his best work. But every day, he would get up at dawn and write. It didn’t matter if he was in the mood. It was his job to produce.

Stephen King recommends people to read and write four to six hours a day. “If you cannot find the time for that, you can’t expect to become a good writer.” In addition, he writes a minimum of 2,000 words a day and won’t stop until he finishes.

That is what writers do. They write.

Do enough bad writing and eventually some good writing comes out of it.

Another way to look at this is, I have never ran into someone who has talker’s block. Everyone talks, everyone finds something to say.

Write how you talk.

Otaku

It is a Japanese word describing something more than a hobby but not quite an obsession.

Otaku is what gets you to drive across town to eat at your favorite sushi bar. Otaku is why people camp out days before the new iPhone is released. Otaku is rooting for your favorite sports team.

Another way to think about otaku is the pursuit of something remarkable.

This is my 700th blog post. My otaku. Thank you for reading.

Presentation matters

Paper lanterns in a Chinese restaurant and horseshoes in a steakhouse are placebos. They give your restaurant a certain look and feel. But it’s all fake.

The Chinese don’t actually cover their walls with paper and cowboys don’t actually eat at places with horseshoes.

These are things that the culture has come to expect. (No matter how demeaning it may be.)

The question is: Does this make the food taste better?

Presentation always changes how the food tastes. Just like a 1 star review on Yelp or a 5 star Zagat review.

What other parts of our lives are affected by presentation?

Bad news via email

Have you ever waited to open an email containing bad news?

You check it ten times hoping it will disappear on its own. We foolishly tell ourselves that once we open Pandora’s Box there is no closing it. So we wait and squeeze every moment we can before the inevitable storm hits us. We fuel our fears and anxieties, while imaging every possible worst case scenario.

Of course, once we open it, it never is as bad as we imagine. Sure, the mistake still needs to be fixed but stalling has only put more pressure on us to finish the task at hand–adding more stress and emotion to the situation.

Wouldn’t it have been better to just face our fears head on to begin with instead of letting them grow?

How much time and stress would we have saved?

The good news is when we have to open up unwanted email we don’t spontaneously combust. So there’s that.

About feedback

It is scarce to find valuable feedback, the kind of feedback that matters.

Usually valuable feedback comes from our biggest fans, our true followers, the ones who intimately know your work and your mission. If one of them comes back and says I think you can do this better, you should listen.

Then there are some who won’t get the joke. For whatever reasons–it may be the wrong audience, it may be too soon, it wasn’t delivered right–in this moment, it’s not for them.

Finally, there are trolls who choose to criticize your work opting to never produce. For them I suggest saying Thank you. Thank you for reading this. Thank you for taking the time engage with it. And then, go back to work.

“The customer is always right”

Good customer service doesn’t mean saying Yes to everything that the customer wants.

Cars can’t be cheap and luxurious. Music can’t be popular and indie. Frozen food can’t be instant and gourmet.

You have to pick your quality, something that you can hang your hat on, the thing that you can deliver that no one else can.

(What are you best in the world at? Of course, not the entire world–the best of your customer’s world.)

Because no good, product or service is for everyone, it is for someone.

Good customer service means:

  • Staying in business to serve your customers.
  • Being empathetic.
  • Connecting with another human being.
  • Being able to identify their pain points.
  • Helping someone solve a real problem.
  • Throwing away the script.
  • Saying Yes and No.

It isn’t pandering to every need. And all too often we fall into this trap of asking What do you need rather than that saying This is what we do.