We’ve become quite good at envisioning greatness for organizations if we were the ones in charge.
There are two mistakes with this.
First, when it comes to bureaucratic organizations, no one is in charge.
We think there is a rational actor inside these organizations when in fact it’s broken down into many parts.
The department in charge of marketing looks at marketing problems. The department in charge of financing looks at the financing problems. And so on.
The second mistake?
We think that our title and status is what allows us to change things. By doing so, we fail to recognize the significant role we play.
You have more power than you can imagine.
You don’t need a bigger badge or a bigger paycheck or more education to make things better.
One heart at a time.