We carry this false notion about people that have crossed us. We blow up their flaws while minimizing our own.
But with the right act of generosity, it can soften us.
Because most people are not all bad all the time. We are filled with bad moments. Moments of weakness. Moments where will power is drained. Moments where we fall short.
And once we can begin to see that those who have fallen in our eyes are capable of goodwill, then we begin to see the good deeds that follow.