Removing anonymity as the default setting

The first mistake you made was to reprimand someone through email, text or Facebook.

The second mistake you made was apologizing through email, text or Facebook.

It would have been far better at the beginning to take the extra step of looking someone in the eye, ask some questions and seek clarity.

Convenience is now one click away. But convenience almost always fails to make a real connection. That will require more than just a few faceless interaction.