People in organizations change: the CEO, management, even the mailman. And so do laws and markets and politicians.
When your environment changes, you are left with policies and procedures from the previous regime.
So the question you need to ask is: What is it for?
If you don’t know the answer, then (like most people) it’s probably because someone was trying to please their boss not their customers.
Just because this is the way it’s always been, doesn’t mean this is the way it always has to be.
[I’ve kept this story about Five Monkeys hung on my wall for ten years. It has served as a great reminder to question the status quo. I hope it can do the same for you.]