Start by asking the right questions

The most common error that decision architects make is to optimize something that shouldn’t exist in the first place.

For instance, how long do we keep trying to optimize the automobile before we look at creating a system where more people can simply work from home?

There might not be a suitable answer for the difficult challenges we face. Therefore, we must examine how we got here in the first place and is this the best we can imagine?

The questions themselves are the ones worth thinking about.