People are a work in progress

Demanding compliance as an answer to improving performance doesn’t work.

If it were that easy, you could ask the addict to put their drug of choice down.

It’s easy to look at one metric and make it improve.

Consequently, other metrics will fall by the wayside.


If you do believe that people are doing the best they can, then find a new metric to measure.

If you don’t, then you might want to think more deeply about the system you have set up.