“It’s not a big deal”

Actually, it is.

We are so focused on trying to end this conversation and start the next, we forget that if someone brought it up it means it’s important to them.

Trying to minimize someone else’s concerns is a lousy strategy to getting what you (both) want.

The alternative then is to make it a big deal.

By carefully listening to what it is the other person has to say, how does that change the conversation?