When interacting with someone we can assume the worst. That they are trying to take your resources and use it for their own benefit. That they didn’t put in their best effort. That something is wrong with them.
We can also assume the best. That they too have a story and a history. That there is background noise and that we can’t possibly understand what that person is going through in this moment.
The good news is that it is a choice. While our instincts may jump to conclusions that are out there, we can learn to respond in ways that brings humanity to the conversation.