A “No” doesn’t mean there is something wrong with your request.
We hear the words of the objection but do we actually listen to them?
What is the story behind it?
What are their hopes, their dreams, their fears, their worries, their pain?
Does your ask nudge them closer to the person they seek to become? If not, how can you alter your words to better align with someone else’s story.
Sometimes, it isn’t enough to say, “Please wear a mask to protect the people around you.” You could be more specific. “That person right there needs you to wear a mask, will you do it?”
Anonymous online behavior has changed us. If we can show you someone that you know, you are more likely to alter your behvior.
We won’t do it for everybody, but we will do it for someone.